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🔧 Troubleshooting Guide

TV Not Found During Scan

1

Check WiFi Connection

Ensure both your phone and TV are connected to the same WiFi network. Guest networks or different bands (2.4GHz vs 5GHz) may prevent discovery.

2

Power Cycle Your TV

Turn off your TV completely (not just standby), wait 30 seconds, then turn it back on. Try scanning again.

3

Enable Network Features on TV

Some TVs have settings that need to be enabled:

  • Samsung: Settings → General → External Device Manager → Device Connect Manager → Access Notification → On
  • LG: Settings → Connection → Mobile Connection → TV On With Mobile → On
  • Sony: Settings → Network → Remote Start → On
  • Android TV: Usually enabled by default
4

Try Manual Connection

If automatic discovery doesn't work, add your TV manually:

  1. Find your TV's IP address in its network settings
  2. In RemoteX, tap "Add Device Manually"
  3. Enter the IP address and select your TV brand
5

Check Router Settings

Some routers have "AP Isolation" or "Client Isolation" enabled, which prevents devices from seeing each other. Check your router settings and disable this feature.

Buttons Not Working

1

Re-pair Your TV

Go to Devices → tap your TV → Disconnect, then reconnect. Accept any pairing prompts on your TV screen.

2

Check TV Status

Make sure your TV is on and not in standby mode. Some buttons only work when the TV is fully powered on.

3

Update RemoteX

Make sure you have the latest version of RemoteX from the App Store or Google Play.

Connection Drops Frequently

1

Improve WiFi Signal

Weak WiFi can cause disconnections. Move closer to your router or consider using a WiFi extender.

2

Use 5GHz WiFi

If available, connect both devices to your 5GHz network for better performance and less interference.

3

Disable Battery Optimization

On Android, go to Settings → Apps → RemoteX → Battery → Don't optimize. This prevents the system from closing the app in the background.

📖 Setup Guides by TV Brand

Samsung Smart TV

  1. Turn on your Samsung TV
  2. Go to Settings → General → External Device Manager
  3. Enable "Device Connect Manager" and "Access Notification"
  4. Open RemoteX and scan for TVs
  5. When prompted on your TV, select "Allow" to pair

Note: Samsung TVs from 2016 onwards are supported. Older models may not be compatible.

LG webOS TV

  1. Turn on your LG TV
  2. Open RemoteX and scan for TVs
  3. A pairing prompt will appear on your TV screen
  4. Use your LG remote to select "Accept"
  5. You're connected!

Tip: If pairing fails, go to TV Settings → Connection → Device Connector → Delete paired devices, then try again.

Android TV / Google TV

  1. Ensure your TV is connected to WiFi
  2. Open RemoteX and scan - Android TVs are usually auto-discovered
  3. When you connect, a PIN may appear on your TV
  4. Enter the PIN in RemoteX to complete pairing

Supported brands: Sony, TCL, Hisense, Xiaomi, Philips, and any TV running Android TV or Google TV.

Roku TV / Roku Device

  1. On your Roku: Settings → System → Advanced → External Control
  2. Set "Network Access" to "Default" or "Permissive"
  3. Open RemoteX and scan for devices
  4. Select your Roku device to connect

Note: Roku devices are also supported, not just Roku TVs.

Amazon Fire TV

  1. On Fire TV: Settings → My Fire TV → Developer Options
  2. Enable "ADB Debugging" and "Apps from Unknown Sources"
  3. Open RemoteX and scan for devices
  4. Accept the connection prompt on your Fire TV

Works with: Fire TV Stick, Fire TV Cube, Fire TV Edition TVs.

Chromecast with Google TV

  1. Make sure Chromecast is set up and on the same WiFi
  2. Open RemoteX and scan for devices
  3. Select your Chromecast to connect
  4. A PIN may appear on screen - enter it in RemoteX

📱 App Information

When contacting support, please include:

  • Your device model (iPhone 15, Galaxy S24, etc.)
  • RemoteX version (found in Settings → About)
  • Your TV brand and model
  • A description of the issue and steps to reproduce it

Still Need Help?

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Average response time: 24-48 hours